Privacy Policy

Your privacy is a priority for Designarte, Lda. This Privacy Policy describes how Designarte, Lda. collects, uses, processes, and protects your personal information through our website https://designarte.pt/.

Designarte, Lda., with the NIF 504796526, headquartered at Rua de Cunha Júnior 41B loja 9, 4250-186 Porto, is responsible for processing your personal data. Our registered trademark is DesignarteTM.

We are committed to protecting the personal data entrusted to us, in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable national legislation.

1. What is Personal Data?

Personal Data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifiers, or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2. What Personal Data Do We Collect and How?

Designarte, Lda. may collect your personal data in various ways:

Data provided directly by you: Through contact forms, quote requests, newsletter subscriptions, or other direct interactions on our website or via email/phone. Examples: name, email address, phone number, company name, and your message or request.
Data collected automatically: While browsing our website, we may automatically collect certain information about your device and browsing patterns. Examples: IP address, browser type, operating system, pages visited, visit duration, and referring site. This data is collected through cookies and other tracking technologies (see our Cookie Policy below for more details).

3. For What Purposes Do We Use Your Personal Data?

Your personal data is collected and used for the following purposes:

Contact and request management: To respond to your questions, information requests, quote requests, or other communications sent through the website or our contacts.
Marketing and communication: To send newsletters, information about our services, promotions, or news from DesignarteTM, if you have given your explicit consent for this. You can withdraw your consent at any time.
Website improvement and optimization: To analyze the performance of our website, understand how users interact with it, and improve its usability, functionality, and content.
Compliance with legal obligations: To comply with any applicable legal or regulatory requirements.

4. Legal Basis for Data Processing

The processing of your personal data by Designarte, Lda. is based on the following legal grounds:

Consent: When you give us your explicit consent to process your data for one or more specific purposes (e.g., newsletter subscription).
Performance of a contract or pre-contractual measures: When processing is necessary for the performance of a contract to which you are a party, or for pre-contractual measures at your request (e.g., quote request).
Legitimate interest: When processing is necessary for our legitimate interests or those of third parties, except where your interests or fundamental rights and freedoms prevail (e.g., website improvement, fraud prevention).
Compliance with legal obligation: When processing is necessary for compliance with a legal obligation to which Designarte, Lda. is subject.

5. Sharing Your Personal Data

Designarte, Lda. does not sell or rent your personal data to third parties. Your data may be shared, when necessary and with appropriate security and confidentiality guarantees, with:

Service providers: Entities that provide us with support services (e.g., website hosting, email marketing platforms, web analytics tools), acting under our instructions and in accordance with this Privacy Policy and applicable legislation.
Legal and regulatory authorities: When required by law or to protect our rights and interests.

Any data transfer outside the European Economic Area (EEA) will be conducted in compliance with applicable legal requirements, ensuring an adequate level of protection for your data.

6. Personal Data Retention Period

Your personal data will be retained only for the period strictly necessary to fulfill the purposes for which they were collected, or to comply with legal obligations.

Contact data (information/quote requests): Retained for the time necessary to manage your request and subsequently for a maximum period of 5 years for record-keeping or potential future commercial interactions.
Marketing data (newsletters): Retained as long as you maintain your consent or until you unsubscribe.
Browsing/cookies data: Retained according to our Cookie Policy.
Data for compliance with legal obligations: Retained for the legally required period.

After the retention period ends, the data will be securely deleted or anonymized.

7. Your Rights as a Data Subject

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of Access: Obtain confirmation of which personal data of yours is being processed and access it.
Right to Rectification: Request the correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: Request the restriction of processing your data in certain situations.
Right to Data Portability: Receive the personal data you provided us in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
Right to Object: Object to the processing of your data in certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Complain: Lodge a complaint with the competent supervisory authority, the National Data Protection Commission (CNPD) in Portugal, if you believe your rights have not been respected.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

8. Data Security

Designarte, Lda. adopts appropriate technical and organizational security measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure, or accidental or unlawful access. We implement measures such as:

Use of secure communication protocol (HTTPS) on our website.
Restricted access to personal data only to employees and service providers who need access to perform their functions.
Firewalls and intrusion detection systems.
Regular data backups.

9. Cookie Policy

Our website uses cookies to enhance your browsing experience and for analytical purposes. For detailed information about the cookies we use, their purposes, and how you can manage them, please refer to our Cookie Policy.

10. Changes to the Privacy Policy

Designarte, Lda. reserves the right to update this Privacy Policy at any time, in accordance with legal requirements and data protection practices. Any changes will be published on this page. We advise you to review this policy periodically to stay informed about how we are protecting your data.